Oh my fucking God, T-Mobile sucks

Why T-Mobile sucks

(details removed only to protect my anonymity, not the idiots involved)

Email exchange #1:

From: C-----, K------- [mailto:K-------.C-----@T-Mobile.com]
Sent: Wednesday, April 18, 2007 11:59 AM
To: Ms. Anonymous
Subject: Re: Client Access License

I am sorry I thought I had sent the info already. I will be back in the office in an hour I will send at that time.

K------- C-----
Business Account Executive

T-Mobile USA, Inc.

-----Original Message-----
From: Ms. Anonymous
To: K------- C-----
Sent: Wed Apr 18 08:46:31 2007
Subject: Client Access License

If I have this email address correct I spoke to you last week about needing an additional client access license for our company account. You were going to email me, but I never heard from you. Please let me know if you have received this email. I needed to let you know whether we have a full enterprise version or a small business version of the enterprise server for Blackberry.

Thanks.

Ms. Anonymous

Email exchange #2:

From: C-----, K------- [mailto:K-------.C-----@T-Mobile.com]
Sent: Wednesday, April 18, 2007 12:54 PM
To: Ms. Anonymous
Subject: RE: Client Access License

Here is the contact person from RIM to purchase the licenses. I currently have no way of telling if your BES is the small business edition or not.

T-- S--------
BlackBerry Sales & Service Team Leader
ts--------@rim.com

Please contact me with any questions.

Thank you,
K-------

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From: Ms. Anonymous
Sent: Wednesday, April 18, 2007 11:59 AM
To: C-----, K-------
Subject: RE: Client Access License

It's possible that if you did our spam filter never let me get your email. I'll look for another one from you in a while. If I don't receive it I'll let you know. Thanks.

Ms. Anonymous

Email exchange #3:

From: C-----, K------- [mailto:K-------.C-----@T-Mobile.com]
Sent: Wednesday, April 18, 2007 1:14 PM
To: Ms. Anonymous
Subject: RE: Client Access License

That is actually the information on your TSupport through RIM. You should contact them with this information as they should be able to let you know what type if BES you currently are running. Their website is www.blackberry.com

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From: Ms. Anonymous
Sent: Wednesday, April 18, 2007 12:54 PM
To: C-----, K-------
Subject: RE: Client Access License

K------- - I got this info about our software from someone in my office - does this tell you if we have the small business edition or not?

Customer Name: Anonymous Company
TSupport Subscription Number: 1234567
TSupport Level: Tx1
BlackBerry Enterprise Server SRP Id(s) Covered: S12345678

Email exchange #4:

From: T-- S-------- [mailto:ts--------@rim.com]
Sent: Wednesday, April 18, 2007 2:40 PM
To: Ms. Anonymous
Subject: RE: Client access license

Hello Ms. Anonymous,

When the BES was first purchased, it was a small business BES. When you signed up for support in 2005, you had 8 devices which still meant that you had a small business BES. However, the only way of finding out for sure is if you could tell me how many licenses you currently have. If you have 14 or less, you still have the small business BES. If you have 20 or more, you have the Enterprise BES.

Thanks,
T--

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From: Ms. Anonymous
Sent: Wednesday, April 18, 2007 2:23 PM
To: T-- S--------
Subject: Client access license

Hi, T--.

I'm trying to find out whether my company has a small business or full edition of enterprise server because we need to purchase an additional client access license for a new blackberry device we have added.

T-Mobile is telling me I need to ask you as they can't tell from the information I've given them.

I got the following info from an administrator in my office - can you tell what version of the server we are running?

Customer Name: Anonymous Company
TSupport Subscription Number: 1234567
TSupport Level: Tx1
BlackBerry Enterprise Server SRP Id(s) Covered: S12345678

Please let me know. Thanks.

Ms. Anonymous

Email exchange #5:

From: T-- S-------- [mailto:ts--------@rim.com]
Sent: Wednesday, April 18, 2007 2:56 PM
To: Ms. Anonymous
Subject: RE: Client access license

K, you’re small business then.

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From: Ms. Anonymous
Sent: Wednesday, April 18, 2007 2:44 PM
To: T-- S--------
Subject: RE: Client access license

OK, thanks. I don't believe we have close to 14. I think we have 10-11 at the most

.

Email exchange #6:

From: C-----, K------- [mailto:K-------.C-----@T-Mobile.com]
Sent: Wednesday, April 18, 2007 2:57 PM
To: Ms. Anonymous
Subject: Re: Client Access License

Contact T-- S--------. I sent you his info earlier.

K------- C-----
Business Account Executive

T-Mobile USA, Inc.

-----Original Message-----
From: Ms. Anonymous
To: C-----, K-------
Sent: Wed Apr 18 11:44:14 2007
Subject: RE: Client Access License

K-------, we have the small business edition. What do I need to do to get the client access license?

Email exchange #7:

From: T-- S-------- [mailto:ts--------@rim.com]
Sent: Wednesday, April 18, 2007 3:05 PM
To: Ms. Anonymous
Subject: RE: Client access license

You can order it from T-Mobile or call my sales team at 1-800-327-9085 to order.

Thanks,


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From: Ms. Anonymous
Sent: Wednesday, April 18, 2007 3:02 PM
To: T-- S--------
Subject: RE: Client access license

OK, so how do I get the client access license now?

Ms. Anonymous

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From: T-- S-------- [mailto:ts--------@rim.com]
Sent: Wednesday, April 18, 2007 2:56 PM
To: Ms. Anonymous
Subject: RE: Client access license

K, you’re small business then.

And finally, my most recent email, which has yet to get a response:

From: Ms. Anonymous
Sent: Wednesday, April 18, 2007 3:06 PM
To: C-----, K-------
Subject: RE: Client Access License

K-------,

Tim just told me to get it from T-Mobile, or that I could contact his sales team.

I thought all you needed was to know what version of the software we had and then you could give me a license? Please help me get this done, I've been trying to set this up for weeks now literally. I have a new employee who can't use his Blackberry.

What normally happens if I go to a T-Mobile store and buy a Blackberry? Doesn't someone give me everything I need to use it?

It seems like every time I contact someone they just point me to another department or another vendor.

I would appreciate you telling me definitely exactly what I need to do and I'd prefer to just go through T-Mobile if that's possible so I don't have multiple people and companies to deal with.

Thanks.

Ms. Anonymous